Refund Policy

1. Cancelling

You can cancel at any time from the Billing page, which opens Stripe’s customer portal. You can also delete your account, which cancels your subscription immediately. After you cancel you will not be charged again, and you keep access until the end of the period you already paid for. Cancelling stops future charges; it does not by itself refund the current period.

2. When we refund

• First purchase. If you are not satisfied, email us within [[REFUND WINDOW IN DAYS]] days of your first payment and we will refund it, as long as you have used no more than [[MAXIMUM AI INTERACTIONS USED AND STILL QUALIFY FOR A REFUND]] AI-scored interactions. This applies to the monthly and annual plans.
• Renewals you did not intend. If you were charged for a renewal and have not used the Service since it renewed, email us within [[REFUND WINDOW IN DAYS]] days of the charge and we will refund it.
• Billing mistakes. Duplicate or incorrect charges are refunded in full.
• Problems we cause. If the Service was unavailable or not working for you for a significant part of a period and we could not fix it, contact us and we will make it right, including a refund or credit where appropriate.

3. When we do not

Outside these cases, payments for a period that has started are not refundable, including after the allowance has been used, or if you forget to cancel before a renewal and have used the Service since. This does not limit any rights you have under the law where you live.

4. How to ask

Email andrew@foodsafeiq.com from the address on your account with the email you used to buy (if different) and the date of the charge. Refunds are returned to your original payment method through Stripe and typically appear within 5 to 10 business days, depending on your bank. If we cannot reach a resolution, you can also dispute the charge with your card issuer.

5. Related

See the Terms of Service for how membership and billing work.